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PC Support Technician

Microsoft PC Support - PC Support - Desktop Support - IT Support - User Support - Tier 2 PC Support - Level 2 PC Support

We’re a small and growing Outsourced IT firm based in Baton Rouge and we’re looking for an intermediate Windows Administrator to ensure we give our customers the best possible service.

Your Job

You will be accepting tickets from our Tier 1 helpdesk and supporting the end-users at our customer sites. This will include creating and terminating user accounts in AD and Exchange, helping with printing issues, WiFi issues, basic PC level software support, and onsite hardware support

Job Requirements

  • 3+ years providing PC support in a Microsoft Active Directory environment.
  • 3+ years in fixing printing issues.
  • 3+ years in setting up and fixing Wireless LAN issues.
  • 1+ years in ticketing software to manage user requests.
  • 2+ years in logging into a Windows AD server to reset user passwords.
  • 2+ years in setting up user email in either Exchange or Office 365.
  • At least 1 industry certification, whether CompTIA, Microsoft, or otherwise.
  • Ability to work at customer site and at our office.

Why work for us?

  • Want to work in a team-focused environment? Indeed! We have a small company culture based around results and team. We provide every team mate with the training, tools, and time to get their job done, all while we enjoy the work we do and going home feeling confident that we did something right!
  • Competitive? Good! We hire only smart people. Time to test your chops against the rest of our staff and enjoy your time doing it.
  • Ready to focus on a long-term career? Rock on! We don’t provide jobs. We provide careers. Everything we do, from Puryear University (our internal training and certification process) to our educationally-focused certification process, revolves around improving our team each and every day. A happy team means happy customers.

This job is in Greater Baton Rouge.

Compensation ($30k-$50k DOE) is easy to understand and increase. We hire you based on your personality and, secondarily, skillset. Based on your background, we put you into a bracket and then we give you the ability to increase your compensation through training (certifications) and contribution.

This position does require that you have your own transportation; can lift objects as heavy as 20+ lbs (computer servers); and have the ability to work with a team.

Benefits include 401k, company bonus, team bonus, liberal PTO, $4k/yr in training funds, and salary based on certification and training advancement!

 

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