Dispatcher (Service Coordinator)
Reports to: Service Manager
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.
Knowledge, Skills, and Abilities:
Credentials and Experience:
Previous Client Service or phone related skills; familiarity with computer system support terminology concepts.
$30k to $35k/yr